Customer Satisfaction Survey Please complete the form below Customer Satisfaction Form Your Name * Email * Phone 1. Customer Service Ratings Guide: 1: Excellent, 2: Good, 3: Average, 4: Poor, 5: Very Poor 1. Do we assist you in a friendly, courteous and timely manner when you contact us? * 1 2 3 4 5 2. Are we helpful with your enquiries? * 1 2 3 4 5 3. Do we accommodate your needs for market driven changes? * 1 2 3 4 5 4. Do we update you with order information as needed without request? * 1 2 3 4 5 5. How do we compare to your best supplier in customer service? * 1 2 3 4 5 2. Quality Planning & Performance Ratings Guide: 1: Excellent, 2: Good, 3: Average, 4: Poor, 5: Very Poor 1. Do we provide in a timely manner the items necessary for your quality planning activities and product approval process? * 1 2 3 4 5 2. Do we consistently meet your product specifications and quality requirements? * 1 2 3 4 5 3. How do we compare to your Best Supplier in overall quality planning and performance? * 1 2 3 4 5 3. Delivery Performance Ratings Guide: 1: Excellent, 2: Good, 3: Average, 4: Poor, 5: Very Poor 1. Do deliveries arrive on time at your facility? * 1 2 3 4 5 2. Are deliveries received in good condition? * 1 2 3 4 5 3. Are our lead times suitable to your needs? * 1 2 3 4 5 4. How do we compare to your Best Supplier in overall delivery performance? * 1 2 3 4 5 4. Technical Support Ratings Guide: 1: Excellent, 2: Good, 3: Average, 4: Poor, 5: Very Poor 1. Do our recommended changes to product and/or process specifications add value to the bottom line of your business? * 1 2 3 4 5 2. Does our technical and process knowledge meet your needs? * 1 2 3 4 5 3. How do we compare to your Best Supplier in overall Technical Support? * 1 2 3 4 5 5. Overall Performance Ratings Guide: 1: Excellent, 2: Good, 3: Average, 4: Poor, 5: Very Poor 1. How does our company compare to your best supplier in overall product and service quality? * 1 2 3 4 5 2. Is our geographical location satisfactory to your needs, if not, please state the reason why? * 1 2 3 4 5 3. What recommendations would you make to improve our product/service quality? * 1 2 3 4 5 4. What additional manufacturing capabilities would you want to see from us (e.g. plastics, painting, etc.)? * 1 2 3 4 5 Additional information Consent This form collects your name, email address and phone number so our support team can communicate with you and provide assistance. Please check our Privacy Policy to see how we protect and manage your submitted data. * I consent to having BPS collect my details via this form. reCAPTCHA If you are human, leave this field blank. Send